Privacy Policy

Last Updated: November 3, 2025

At Titan Tow Force, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect from you, how we use it, and your choices regarding your data when you use our website (titantowforce.com) or our towing and roadside assistance services (collectively, the “Services”). By using our Services or website – including opting in to any text message (SMS) communications – you agree to the practices described in this Policy.

Information We Collect

We may collect several types of personal data from you, including:

Contact Information: Name, phone number, email address, and postal address (if provided).
Location Information: If you request roadside assistance, we may collect the location of your vehicle or your current location to dispatch service.
Service Details: Information related to your service request (e.g. vehicle details, the nature of the problem, and any other details you provide about your situation).
Communication Records: Copies of communications with you, such as phone calls, texts, or emails, including any feedback or inquiries.
Website Usage Data: When you visit our website, we may collect technical data like your IP address, browser type, device information, and browsing actions. This is generally collected through cookies or similar tracking technologies (see Cookies and Analytics below).

We collect personal information only when you voluntarily provide it to us (for example, by calling for service, filling out a contact form, or opting in to SMS updates). If you choose not to provide certain information, we may not be able to offer the requested service or respond to your inquiry.

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To respond to your requests for towing or roadside assistance and to carry out the services you have requested (for example, using your location and contact info to dispatch a tow truck and communicate updates).
Customer Communication: To contact you regarding your service request, provide updates (such as estimated arrival times), send confirmations or receipts, and respond to questions or feedback.
Improvement of Services: To analyze how our Services are used and improve our offerings. For instance, we may review service logs or website usage to enhance our responsiveness, optimize our website, and better tailor our services to customer needs.
Marketing (Opt-in Only): To send you promotional content or special offers only if you have explicitly opted in to receive such communications. You can opt out of marketing messages at any time (see Your Rights and Choices below).
Legal and Safety: To comply with applicable laws and regulations, enforce our terms and policies, or protect our rights and the safety of our customers and others (for example, using information to verify transactions or sharing information if required by law enforcement).

We will not use your personal data for any purposes incompatible with those above without obtaining your consent. We do not engage in selling your personal information to third parties.

Cookies and Analytics

Our website uses cookies and similar tracking technologies to enhance your user experience and gather analytics information:

Cookies: These are small text files stored on your device when you visit our site. We may use cookies to remember your preferences, keep you logged in (if our site has account features), or understand how you navigate through our pages.
Analytics: We may use third-party analytics tools (such as Google Analytics) to collect information about site traffic and interactions. This data helps us understand which pages are most visited, how users find our site, and other insights so we can improve site content and functionality. The information collected via analytics cookies is generally aggregated and does not directly identify individual users.

You have control over cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website (for example, certain features might not work as intended).

Data Sharing and Disclosure

We understand the importance of keeping your personal information private. We do not sell or rent your personal data to third parties for their own marketing use. We only share your information in a few limited situations, such as:

Service Providers and Partners: We may share necessary information with trusted third parties who assist us in delivering our services. For example, we might provide your name, phone number, location, or service request details to a contracted tow truck operator or roadside assistance technician who is responding to your call. These service providers are given only the information needed to perform their functions and are expected to protect your data.
Business Operations: We may share information with vendors or consultants that perform business-support functions for us, such as website hosting, data storage, payment processing, or customer support. These parties process data on our behalf and are contractually obligated to safeguard your information.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., law enforcement or regulatory agencies). This can include situations like responding to a subpoena, court order, legal process, or enforcing our rights or the rights of others.
Safety and Protection: If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Titan Tow Force, our customers, or others, we may share relevant information. For instance, this could include exchanging information with other companies or organizations for fraud protection or to address security or technical issues.
Business Transfers: If Titan Tow Force is involved in a merger, acquisition, sale of assets, or other business transaction, customer information (which may include your personal data) could be transferred to the successor or new owner as part of that deal. In such cases, we will ensure the new owner continues to uphold the privacy commitments made in this Policy.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. (In other words, if you have opted in to receive text message updates or communications from us, we will never share your phone number or consent details with any third party for marketing or promotional use.)

Aside from the situations listed above, Titan Tow Force will not disclose your personal information to any unrelated third parties without your consent. If we ever need to share information for any other purpose, we will explain it to you at the time and, if legally required, obtain your permission.

Data Security

We take data security seriously and have implemented reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include using secure technologies to transmit and store data and limiting access to personal information to only those employees, contractors, and agents who need it to perform their job duties.

While we strive to protect your information, please remember that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your data. We encourage you to take steps as well, such as keeping confidential any account credentials and being mindful of what information you choose to share with us via email or text.

If we become aware of a data breach that affects your personal information, we will notify you and any applicable regulatory authorities of the breach in a timely manner, as required by law.

Your Rights and Choices

You have certain rights and choices regarding your personal information. We want you to be informed and in control of how your data is used. These rights and options include:

Access and Correction: You may request details of personal information that we hold about you. If you believe that any information we have is incorrect or incomplete, please contact us so we can update it. We will correct or update your information as soon as possible.
Opt-Out of Marketing: If you have opted in to receive marketing emails or promotional messages from us, you can opt out at any time. To stop receiving promotional emails, click the “unsubscribe” link in the email or contact us directly with your request.
Opt-Out of Text Messages: If you have agreed to receive SMS/text updates (for example, ETA updates or promotional offers), you can opt out at any time by replying STOP to any text message we send. Once we receive your opt-out request, we will acknowledge it and cease further text communications to your number (please allow a short time for processing the request). Standard messaging rates from your carrier may apply for the opt-out message.
Do Not Track Signals: Our website currently does not respond to “Do Not Track” browser signals. If we develop this capability in the future, we will update this Privacy Policy to explain how we honor such signals.
Deleting Your Information: You can request that we delete the personal information we have about you. We will honor such requests in accordance with applicable law, which may allow or require us to retain certain information (for example, for legal compliance or legitimate business purposes).
California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) or other state privacy laws, such as the right to know what personal information we collect, the right to request deletion of your personal data, and the right to opt out of the sale of personal information (note: as stated, we do not sell personal information). If applicable, you can exercise these rights by contacting us as described below. We will not discriminate against you for exercising any privacy rights.

To exercise any of your rights or make a privacy-related request, please contact us using the information in the Contact Us section. We may need to verify your identity before fulfilling certain requests (for example, by asking you to provide information that matches our records). This is to ensure we protect your privacy and only disclose data to the correct individual.

External Links and Third-Party Services

Our website may contain links to external sites or services (for example, social media pages or partner websites). Please note that we do not control the content or privacy practices of those external sites. If you click on a third-party link, any data you provide to those sites is not covered by this Privacy Policy. We encourage you to review the privacy policies of any website or service you visit outside of Titan Tow Force to understand how they handle your information.

Children’s Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from anyone under 13 years old. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that a child under 13 has provided us with personal data, we will promptly delete such information from our records.

Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. When we make changes, we will revise the “Last Updated” date at the top of this Policy. For significant changes, we may also provide a more prominent notice (such as a website banner or an email notification). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our Services or website after any changes to this Policy constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Titan Tow Force handles your personal information, please contact us. We are here to help and will respond to your inquiry as soon as reasonably possible.

Titan Tow Force
6021 Castlegate Dr W
Castle Rock, CO 80108
Phone: +1 (303) 900-5503

Email: titantowforce@gmail.com (or use our website’s contact form)

We value your trust and will do our utmost to address your questions and resolve any issues related to your privacy.